I've been hosting with IPower for 3 years now and man i'm getting really really really really really frustrated with their hosting!
2 years ago I had the same experience with them and it drove me crazy to the point that I was already shouting at their technical support agent. Imagine hearing this words "we don't have any backup of your site" in a time when you are getting really mad. Intense huh? Eventually my site was restored because "they actually" have a backup system in place.
But this week is a different story......